Why buy  your next
motorcycle from
Jack Lilley Triumph?

We constantly strive to give great customer service and a great buying experience, here is some of the latest feedbackl from our customers.

See what our customers say...

Dear Tarquin

Good evening from Vienna!

Brilliant service. Thank you for the update and for all your help. I am really excited about receiving the bike in Austria and will, of course, notify you when it arrives safely. I am blessed by some of the best riding roads in the world in the Alps south of Salzburg where I live. The Grossglockner Pass is 30 minutes from my house! As suggested, I will call you to talk through running in details and related.

At my age I have held a full bike license for almost 40 years and have never been without a bike. I have purchased getting on for 100 bikes over this time (yes, I am obsessed!) but have never experienced service and efficiency of the quality you have provided in the last few days. Please be assured that it is valued and respected, deeply.

I am excited about Milan on Saturday!

Kind regards

Michael

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Geoff I must say you made the whole buying process a complete pleasure and
on top of that I have an absolutely fantastic bike - the world is a wonderful place!
Also:
My Mum likes you
Me & my Bro like you
My sons like you

So that's 3 generations of biking Lieberman's that you have impressed - not bad at all, and we're a fussy lot.

A little bird tells me you like Speckled Hen, is that your preferred tipple
or is there another favourite, beer or spirits?

Thanks again Geoff

Cheers

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Paul

Item received 09:30, fitted by 10:00, outstanding!

Excellent item and service; thank you "Recommended dealer A1+", if this was
feedback for e-Bay!

Rgdz,
R.

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Hi Dave.
Just to let you know that we have safely arrived back home in the south of France, sun was shining so took S3 out for a ride, as you mentioned a bit frustrating at run in speeds, but very nice, I'm well happy!!
Thanks for organising a painless transaction.
 
Regards.
Peter.

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Hi Dave

To all at Jack Lilley Triumph, I just wanted to say how impressed i am at your fist class service, i have just recieved some parts for my 1995 Speed triple today from you, I found your parts and mail order staff to be very helpful,and knowlegeable, and the parts arrived within two days as promised.

This is the second time i have dealt with you for parts, and will always be calling Jack Lilley first in future. I have owned and ridden Hinkley Triumphs since 1992, and own three at present. And i have to say if i am in the market for a new Triumph in the future, I will be happy to make the trip to Middlesex.

Regards Steve

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Sorry I missed a call from Geoff about the blue 955i I bought last week. I think he may be on leave now.

Hi Dave

Sorry for not replying, I have been off sick.

I did get my bike booked in with your company and it has been fine since.

Very impressed with your operation.

Loved getting a text to confirm booking and told when repairs completed. Appreciated being loaned a bike otherwise it would have been very difficult to arrange my life if I was bikeless.

Thanks again

Regards

Rob W

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Dave,

Thank you for your email

I d like to thank your team for their help and advice when I had my Warrior mot,d.

Its always a nice experience when visiting your dealership,and thanks for the test drive on the rocket earlier in the year, if the planned house move had gone ahead , the garage that came with the house would have clinched the deal, unfortunately the rocket wont fit where I am at the moment.

May try again next year ,

Still love my warrior, but boyz and their toyz......

Regards

Lester

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Dave,

Thank you very much for your swift reply and positive reaction.

I was only telling my colleague today what excellent service you receive from your company and this only epitomises what I have said!

Regards

Steve

P.S. On a lighter note I had a grin factor of 10 all the way home, she didn't budge an inch, felt as solid if not more so than the ‘bird in pretty grim conditions

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Hi Dave,
Just a brief note congratulating everyone at Jack Lilley on clinching 2009 Triumph dealer of the year award. This is a great achievement in what must have been a challenging year for all concerned. The level of customer service I personally received during 2009 (Thruxton & Speed Triple) more than justifies this award.

I have finally managed to get out on the 1050 Speed Triple and it is so good that I really cannot justify a new bike for the foreseeable future. What I can guarantee is keeping the parts department busy with the list of accessories I have lined-up for this year!

Best regards,

Gavin

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Hi Dave,

Just a short note to say that, whilst I'm pleased to say that I am finally a Triumph owner, I was sorry not to have been able to patronise your shop on this occasion. This was really due to you not having the bike I was seeking.

I was particularly happy with the sales attention I received, the commercial offers and the effort to find me an alternative deal. Please would you thank Geoff Haigh for his efforts? I was dealt with in a significantly more professional fashion than at my local dealer.

I look forward to visiting you in the future once my bank balance has recovered.

Regards,

Rick

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Hi Dave,

I had my Daytona 675 serviced last week and I thought I should let you know how pleased I was with the outstanding level of service your team gave me.

I was kept fully informed at every stage of the work by your polite and knowledgeable staff. When I dropped off and picked up the bike everyone was so nice and helpful. The service and warranty repair was completed ahead of schedule and only when I got home did I realise that the bike had been thoroughly cleaned and even the clock had been put right. Quite probably the best experience I have ever had having a bike serviced. Well done to all concerned and I wish you and your team a safe and happy Christmas.

Best wishes

Paul

Dave

Thanks for this.

Had a great ride out down the South Coast today , just frustrating that I had to hold back , still a great 130 first miles.

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Dave

Thanks for this.

Had a great ride out down the South Coast today , just frustrating that I had to hold back , still a great 130 first miles.

A big thanks to you and credit to all of your staff for being extremely helpful and knowledgeable in helping me to decide to go with Triumph. You have a great team and I think the bike is fantastic.

See you on the 16th

Regards

Mike.

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Hi,
I would just like to comment on 2 of your staff and the excellent service they gave myself and my
10 3/4 yr old son , Luke.
Kevin Hall , was very helpfull and friendly, allowing my son to sit on a range of bikes, moving them around so we could try the Daytona.
The other, i didn,t get her name ,but around 20 ish & she allowed Luke to try on a helmet & was very nice.
In this day and age i,m really impressed with good service & rest assured we will be back & hopefully, this time buy more than 2 Triumph mugs.
Rgds
Barry

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Just a quick note to say what fantastic service your mail order/online service give ,I have just recieved my dresser bars for my rocket after ordering them on monday and having just phoned my normal dealer to cancel my order with them (they are still maintaining a delivery date of November due to Triumph having No Stock ) .
Once again thanks I shall use this service again.
Yours
John

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Dear Sir

I have just purchased a Triumph Thruxton from yourselves and wished to pass
on my appreciation to you and in particular Kevin (Sales) with whom I dealt
with.

I never visited your dealership in person due to the distances involved, but
spoke almost daily with Kevin throughout the week to make the purchase,
payment and delivery.

I just wanted to let you know what a pleasure it was doing business with
him, throughout he was prompt, courteous and most of all honest.
The bike is exactly as he described it and is in immaculate condition, the
delivery was on time and I cannot fault any aspect of my service from him,
which these days is incredibly rare.

I have thanked him myself but just wanted you to know what a great job he is
doing on your behalf, I would recommend doing business with Jack Lilley
anytime.

Thanks for a great bike and great service.

Lynne

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